Privacy & Policy

Part 1. Definitions and Scope

1. Definitions

You: any individual visitor, customer, partner or organization representative who accesses, browses, downloads, submits information or uses the website, products or services of ToupTek Photonics.

We: Hangzhou ToupTek Photonics Co., Ltd. and its affiliated entities, collectively referred to as "ToupTek Photonics" or "ToupTek".

Personal information: information that can identify a specific natural person either alone or in combination with other information, excluding anonymized information.

Sensitive personal information: information that, if leaked, illegally provided or misused, may have a material impact on personal safety, property security or personal dignity.

Device information: technical information generated when you access this website or related services, such as device model, operating system, browser type, IP address, access time and log information.

2. Scope

This policy applies to the official ToupTek Photonics website and directly related product display, document download, pre-sales consultation, technical support, form submission and cooperation request scenarios.

This policy does not apply to independent services provided by third parties. If you access a third-party platform, website or tool through this website, the privacy policy published by that third party shall apply.

Part 2. Legal Notice

1. Ownership of rights

Unless otherwise stated, the text, images, charts, videos, audio, page layout, trademarks, domain names, program code, downloadable materials and other content displayed on this website are owned by ToupTek Photonics or the relevant rights holders. Without authorization, no organization or individual may copy, reproduce, modify, display, mirror, distribute or use such content for commercial purposes.

2. Information accuracy

We make reasonable efforts to keep website information timely and accurate. However, due to product upgrades, model adjustments, service changes or page maintenance, some parameters, configurations, images, descriptions and documents may not be updated immediately. Website content is for reference only; final information should be based on actual communication, official documents or mutually confirmed materials.

3. Responsible use

When using this website and related services, you must comply with the laws, regulations and other applicable rules of your local country or region. You must not use this website to infringe rights, violate laws, attack system security, steal data, spread malicious programs or damage the interests of ToupTek Photonics, third parties or the public.

Part 3. Privacy Policy Overview

This policy helps you understand the following topics:

• How we collect and use your personal information
• How we use cookies and similar technologies
• How we share, transfer or publicly disclose personal information
• How we protect your personal information
• Your rights
• How we handle minors' personal information
• How your personal information is stored
• How this policy is updated
• How to contact us

We process relevant information under the principles of legality, legitimacy, necessity and transparency, and we continue to use reasonable management and technical measures to protect information security.

1. How We Collect and Use Your Personal Information

When you use the ToupTek Photonics website and related services, we may collect information you actively submit, or technical information necessary for website operation. If you refuse to provide certain required information, some functions or services may be affected.

1.1 Consultation, contact and support services

When you communicate with us through contact forms, technical support, distributor requests, messages or other channels, we may collect your name, email address, phone number, company name, region, product model, inquiry content, attachments and other information you actively provide. We use this information to contact you, understand your needs and provide pre-sales, after-sales or technical support services.

1.2 Downloads and content access

When you visit product pages, search for information, download materials or browse learning content, we may record log information related to your access behavior, such as visited pages, access time, source address, browser type, device information, IP address and error logs. This helps us maintain stable website operation, analyze content usage and improve access experience.

1.3 Applications, cooperation and business communication

When you submit distributor applications, business cooperation requests, OEM/ODM inquiries or other business forms, we may collect contact information, company information, business information and attachments for demand evaluation, follow-up communication and internal business processing.

1.4 Website and service security

To maintain secure and stable operation of the website and services, we may collect necessary device information, network logs, access frequency, abnormal request information and technical data related to security events. We use this information to identify abnormal traffic, troubleshoot faults, prevent attacks and maintain audit records.

1.5 Exceptions where prior consent may not be required

Where permitted by the laws, regulations and other applicable rules of your local country or region, such as matters directly related to public safety, criminal investigation, statutory obligations or protection of life and property, we may collect and use relevant information without obtaining prior consent.

2. How We Use Cookies and Similar Technologies

To ensure normal website operation, improve access experience and analyze page performance, we may use cookies, local storage and similar technologies in your browser or device. These technologies are commonly used to save session status, language preferences, visit statistics or performance analysis information.

You can manage, clear or restrict cookies through your browser settings. If you disable some functional cookies, certain website experiences may be affected.

3. How We Share, Transfer or Publicly Disclose Personal Information

3.1 Sharing

We do not sell your personal information to third parties. We only share relevant information within the necessary scope when it is required to perform specific business functions, when we have obtained your authorization, when we must fulfill legal obligations, or when it is needed for legitimate and compliant business management.

3.2 Transfer

In principle, we do not transfer your personal information to other companies, organizations or individuals. If information transfer is involved due to merger, division, asset transfer or restructuring, we will require the new holder to continue complying with this policy or notify you and obtain authorization as required by law.

3.3 Public disclosure

We do not publicly disclose your personal information unless we have obtained your explicit consent or are required to do so by the laws, regulations and other applicable rules, judicial authorities or administrative authorities of your local country or region.

4. How We Protect Your Personal Information

We take reasonable and practical security measures to protect your information, including access control, log auditing, least-privilege management, data backup, security monitoring, encryption during transmission where applicable, and confidentiality requirements for relevant personnel.

The Internet is not an absolutely secure environment. We will continue improving our security capabilities, but no system can be guaranteed to be completely secure at all times. If an information security incident occurs or may occur, we will handle it and perform notification obligations in accordance with the laws, regulations and other applicable rules of your local country or region.

5. Your Rights

To the extent permitted by the laws, regulations and other applicable rules of your local country or region, you have the right to access, correct, supplement or delete your personal information, or withdraw previously granted consent. For information you submit through forms, email or other methods, you may contact us through the email address provided on this page.

After verifying your identity and the reasonableness of your request, we will process it within a reasonable period and provide feedback based on the circumstances.

6. How We Handle Minors' Personal Information

This website, products and services are mainly intended for adults and professional users with appropriate business judgment. If you are a minor, you should access and use this website under the guidance of a guardian and obtain the guardian's consent before submitting any personal information.

7. How Your Personal Information Is Stored

We retain your personal information for the period necessary to achieve the processing purpose and for any retention period required by the laws, regulations and other applicable rules of your local country or region. When the retention period expires or the processing purpose is achieved, we will delete, anonymize or otherwise dispose of relevant information in accordance with those rules.

8. How This Policy Is Updated

As our business develops, the laws, regulations and other applicable rules of your local country or region change, or website functions are adjusted, we may update this policy. The updated policy will be published on this page and will take effect from the date of publication. If an update materially affects your rights or obligations, we will provide appropriate notice based on the circumstances.

9. How to Contact Us

If you have any questions, comments or suggestions about this Privacy & Policy, or if you wish to exercise rights related to your personal information, please contact us by email:

Email: tphz@touptek.com